Product Return Policy for our Online Store

We hope you love everything you get from us. This policy applies to items purchased from our online merchandise store. In case an item doesn’t work out, we accept returns for products purchased directly from our online store within 30 days of the original purchase date. Items must be unused, in their original condition (unworn with no odors or stains), and accompanied by the original packaging. Items that are scratched or laundered will not be accepted. Returns will not be accepted for items on sale. All refunds must be given as the original purchase payment method. To initiate a return, please contact us at floateureka@gmail.com with the word “RETURN” in the subject line to obtain a return authorization. Please include your order number and/or your name. You are required to cover any shipping costs. All refunds are subject to inspection of the product upon receipt by our team to ensure returned products meet the conditions above. 

If you wish to exchange an item, please send us an email. Similar to a return, you’ll need to ship back your original item. Items must be unused, in their original condition, and accompanied by the original packaging in order to be exchanged. 

If you have any other questions about your order, please feel free to reach out to us. We are here to assist you and ensure your satisfaction with your purchase.